By leveraging the inventive capabilities of NetSuite customer service management (CSM) capabilities, businesses can avail of a complete view of customer information for improved satisfaction and lower service costs. Anyone who works with customers can make the most of NetSuite’s unified cloud solution across sales, support, service, and fulfillment. With such capabilities, you can have access to real-time customer information. This unified view empowers employees to deliver better NetSuite Customer Support while driving upsell and cross-sell opportunities.
In case, your customers need NetSuite Premium Support, you can deliver that efficiently with NetSuite Customer Service Management. You can speed up support case resolution by automating case assignment and escalation processes. Our NetSuite Support Services delivers extensive support to let you resolve common customer issues with a self-service portal and searchable documentation knowledge base.
With the deployment of this extensive capability, you can expedite resolutions by assigning, managing and routing customer support cases from multiple communications channels. These may cover phone, fax, email, and web. You can track support cases as per product, issue, case type, partner or customer. It enables you to monitor customer service metrics such as call resolution times, customer satisfaction, subscription renewals, call volumes, and case trends.
You can enable online self-service with support case submissions, order status tracking, and interactive communications. NetSuite Customer Support allows business administrators to view past support cases, quotes, and order history. This way, you can save your customers’ time and provide a better brand as well as shopping experience. You can allow your customers to view and pay invoices or submit return authorizations without having to contact support.
By leveraging such inventive support service, thriving businesses can develop a rich, searchable knowledge center of support articles, best practices, help topics, and training videos. It enables you to organize and publish relevant content easily. Your customers and service reps can quickly track down the information they need. Also, you can provide users the ability to submit online support cases in case search results don’t work for them.
Offering extensive services across NetSuite Customer Support, we have gained acclamation and recognition for letting business overcome key challenges without a hitch. We are accredited NetSuite ERP Solution Providers and cater to businesses across disparate industries to help them overcome key bottlenecks with adaptive solutions. Additionally, our Support Services help them solve mission-critical issues throughout and beyond the implementation lifecycle.