When the leaders of NetSuite Expert decided it was time to trade in a largely manual warehouse management process riddled with bottlenecks for a modern, cloud-based alternative, they knew their choice of a cloud provider was critical.
As a wholesale key distributor to some of the largest office supply businesses in the world, for Sourcing partner, operations during the back-to-school season must be flawless. NetSuite, with its SuiteSuccess rapid-deployment model taking companies from zero to cloud in 100 days, turned out to be the partner it was looking for.
And it wasn’t just that NetSuite Expert delivered the solution on time; it also made the potentially nerve-wracking experience of migrating to the cloud more manageable by sharing leading practices and a wealth of experience in wholesale distribution software deployments throughout.
“There was never a day that went by where we didn’t have guidance,” DiPasqule said.
Digital Transformation Coming to Manufacturer’s, Wholesaler’s and Other Product-based Companies
There is a huge difference between a cloud provider that does little more than provide logins and developer tools, and one that works closely with companies to ease the often-harrowing process of adopting a new technology platform.
And when you’re a complex and fast-growing ERP wholesale distributor, and you’re taking your first steps into the cloud, having the right NetSuite solution provider is critical to avoiding potential interruptions to your business.
It also figures to become a competitive necessity. IDC predicts that half of all manufacturers will be leveraging the cloud, mobile computing and advanced analytics to facilitate innovation on the shop floor. What’s more, IDC expects 75 percent of manufacturers to undergo digital transformations by the end of 2018. That means a lot of competitors matching up with technology partners to get much smarter.
The right cloud provider can address that competitive pressure by helping a company establish the right foundation for its technology, whether that means digitizing existing business processes or enabling the business to pivot on a dime if needed.
By the time NetSuite Services had finished assisting Action Health with the deployment, and the system started churning out previously inaccessible information, it was clear that Action Health had an environment that would enable it to make more — and better — use of data than it ever had.
Stories like these illustrate how a good provider-customer match can make business look easy, but finding the right NetSuite service providers is anything but. In fact, it’s one of the more difficult parts of a company’s initial foray into the cloud.
This is precisely the approach NetSuite Expert takes. Rather than see ourselves as a mere vendor, we prefer to have customers think of us as more of an advisor. We have established what we call a “stairway to heaven” for every industry we serve. Think of it as a thought process, or a strategy, for how to execute.
In many ways, it’s also an exercise in aligning the partner with its customers’ goals. Customers come away from the process with a grasp of how our technology works with their processes, the knowledge that we understand their specific business and industry, and confidence that they’ve chosen the right cloud provider.
Eventually, the goal is for the NetSuite Cloud Software provider for industries and customer to form a lasting partnership that’s built on a common goal: Ensuring the customer’s success.