NetSuite Multi-Channel Retail Implementation

NetSuite Multi-Channel Retail is redefining the way today’s retail businesses address sales, inventory, customers, and financial information in the context of e-commerce as well as offline channels in a unified manner.

Retail has gone from being an operation of running a store or catching an internet site to an era where an individual can seamlessly transcend department stores, mobile apps, marketplaces, and B2B sites. Their expectations are the same when it comes to product and price offerings across all platforms. The problem this creates for retailers is immense if platforms don’t communicate with each other.

This is exactly where NetSuite for Retail delivers value—by integrating every retail process within a single, integrated ERP system.

Many retail and consumer brands start out with very simple systems-maybe just a basic in-store point-of-sale system and an eCommerce platform for online sales. At the time, these might appear adequate, but as the business grows, so does complexity. In trying to keep up, companies will then add solutions: standalone inventory software to track stock, accounting systems for finance, warehouse tools for logistics, and even B2B order portals to serve wholesale clients.

This combination of unconnected systems leads to inefficiencies and operational challenges:

NetSuite solves this by replacing fragmented systems with one unified platform built for growth.

NetSuite omnichannel retail connects every sales channel (bricks-and-mortar, eCommerce, marketplaces, and B2B) into one operational system.

Ultimately, this leads to:

The retailers can now readily provide services such as “Buy Online Pick-up in Store,” “ship from store,” and simplified cross-channel return options without any operational disruptions.

With a physical store, speed and precision are critical components of running a successful business. NetSuite Retail POS integrates seamlessly with your back-end systems (inventory, customer data and accounting) with no additional software necessary to run.

Using a NetSuite Retail POS, your store team will be able to:

With every in-store transaction, the inventory and accounting systems are automatically updated in real-time, which means that you can avoid the daily reconciliation process and minimize errors.

NetSuite Multi-Channel Retail inventory management systems provide complete visibility into product inventory across warehouses, stores, and fulfillment centers. This allows retailers to have greater control over their inventory, allowing for faster response times to fluctuations in seasonal demand due to promotional events and unexpected increases in sales activity.

Retailers can thus take charge of governing their inventories as a result of having access and understanding of all their current inventories and govern their warehousing and fulfillment centers much more efficiently.

The NetSuite SuiteCommerce program supplies an extraordinary solution to eCommerce and provides an opportunity for retailers to grow digitally as well. The SuiteCommerce platform is fully natively integrated with the data on the NetSuite platform, which means that retailers can obtain instant updates on pricing, inventory, and customer information through the eCommerce program provided by SuiteCommerce.

Retailers can:

Administrative functions are simplified; providing a smooth transition between customer and retailer administration.

When running promotions across all your sales channels (stores, websites, and B2B portals), there is a lot involved. With NetSuite Multi-Channel Retail Promotions you have a single point of management for discounting, bundling, loyalty and other special offers for all of your sales channels.

The promotion remains consistent across:

By using a centralised method for managing all promotions you eliminate pricing mistakes that occur, protect your profit margins and help build customer trust – especially during peak selling seasons.

Many retailer brands maintain a wholesale or distributor network. NetSuite B2b retail capabilities include customer pricing, bulk orders, approval workflows, and credit management.

B2B customers can:

The integration of NetSuite B2B retail with standard inventory management/allocation, fulfillment (order/warehouse), and finance reduces manual input and provides for improved accuracy in fulfilling customer orders.

Benefits for Retailers:

An effective NetSuite installation means more than simply adopting the latest technology. To benefit from the retail revolution that NetSuite enables

Clearly map omnichannel customer journeys

With end-to-end retail ERP solutions, from NetSuite Retail POS to inventory management, omnichannel selling, B2B portals, promotions, and GST compliance, we empower our customers to make informed decisions that result in better experiences for their customers and sustainable growth across multiple channels – all without the burden of operating multiple, disconnected systems.

The rapid change occurring in retail today makes it impossible for retailers to operate as they did in the past; as such, NetSuite provides retailers with the information, authority, and confidence they need in order to grow.