Cloud ERP or CRM - Find Best Fit for Your Business Needs

NetSuiteExpert for Cloud ERP or CRM Implementation

In this blog post, we will explore NetSuite cloud ERP or CRM software and know about business needs, any one of them or both to ensure growth.

Undoubtedly, relying on NetSuite, a cloud business management software, enables a business to reach its goals. Choosing NetSuite cloud ERP makes a business stand apart through streamlined processes, automation, and adaptability.

However, confusing it with software that can also manage customer relationships is a very big mistake. Both solutions are different and crafted by industry experts to serve different purposes.

While NetSuite Cloud ERP or CRM serve different purposes, they also share key features like cloud-based architecture, unified data, customization, and scalability.

Therefore, business leaders and C-level executives find it difficult to understand what is right for them. Today we will explore both solutions to help businesses make informed decisions.

What is NetSuite Cloud ERP?

NetSuite Enterprise Resource Planning (ERP) is an AI-powered cloud business management solution. This cloud business management software helps a business become more effective by managing multiple subsidiaries and business units.

Providing Redwood experience to users, NetSuite ERP is a flawless cloud solution, helping businesses worldwide to ensure growth. This state-of-the-art ERP solution is useful to get a business ready to meet tomorrow’s challenges.

Multiple business owners rely on this ERP to complete their regular operations. Moreover, a few of their vital operations are also fulfilled using this near-perfect solution.

Crucial Benefits of NetSuite Cloud ERP

Automate your repetitive tasks with the power of AI, incorporated throughout its ecosystem. It makes the workforce of a business become more productive with an aim solely on the growth of a business.
Integrable with other NetSuite solutions and third-party apps, crucial to make a business succeed. This helps a business to create a two-way data flow and reduce inaccurate data.
Provide over 99% availability of the system to enhance the bottom line of a business (both QoQ and YoY). It is useful to transform GL, AP, and AR, and streamline tax management.
Easily control the flow of goods and how it can be useful in the order fulfillment process. It is useful to make the carrying cost minimum and enable on-time delivery of goods.
Unify data by storing it in a single place and not in multiple locations. It provides 360-degree visibility of data and helps business owners and C-level executives make informed decisions.

What is NetSuite Cloud CRM?

For any growing business, having a strong relationship with customers is important. However, doing this is not as easy as it looks because the data is huge and scattered across multiple locations.

That’s where there is a role in NetSuite CRM software. This software is famous for helping companies manage interactions with customers. It provides a seamless information flow, providing support across the complete lifecycle of the customer.

Multiple businesses use this cloud based CRM software to drive more revenue, track business operations, and build robust relationships with customers.

Crucial Benefits of NetSuite Cloud CRM

Unify customer data so that the workforce, primarily customer service, sales, and marketing teams, can access updated data in real-time. It helps them gain insights and create personalized campaigns.
Automate time-consuming tasks like data entry of customer records with the use of AI. Moreover, it eliminates the requirement to have multiple spreadsheets save precious time.
Protect the sensitive data of the customers through built-in security features like role-based access controls and data encryption. It is helpful to minimize cybersecurity threats through proactive security measures.
Segment customers based on filters like Age, Gender, Location, and History (purchase order). It results in saving a lot of time by eliminating the requirement to manually check the profiles and records of the customer.

Cloud ERP or CRM – What Should Your Business Choose?

Now, you might be confused about whether to choose Cloud ERP or CRM for better productivity and business growth. Both NetSuite Cloud ERP and CRM are primary solutions available to support your business needs.

Now, a business only needs to decide that is necessary for the future. However, there is one thing which is certain, at one point or another, the business will need both software. Instead of using them separately, a business should use them together by integrating them into a single platform.

Confused, right? Allow us to help you with a short case study.

An IT service provider was operating from its office in California, USA. They had an outdated ERP or CRM system. It limits them to serving less than 10,000 concurrent users (CCU) daily.

So, they were looking to migrate their data to NetSuite and chose NetsuiteExpert, one of the biggest NetSuite solution providers in USA, India, and Australia. After the discovery call and kickoff meeting, NetsuiteExpert’s talented team started working on the project to migrate data from a third-party app to NetSuite.

After migration, they implemented NetSuite cloud ERP or CRM software. This implementation skyrocketed the scalability and productivity of the IT service provider. As per the needs of the project, they connected both ERP and CRM software using integration best practices.

After the go-live of the project, the IT service provider’s finance team witnessed a significant surge in their profit margins. Moreover, their workforce productivity has also increased by 2X.

Why Integrate Cloud ERP or CRM?

Integrating Cloud ERP or CRM systems provides a unified view of operations and customers. Businesses that connect these systems benefit from synchronized data, streamlined workflows, and better reporting.

Benefits of Integration:

360° view of customers and finances
Faster response time across departments
Reduced manual data entry
Improved forecasting and planning

Real Example: Choosing Cloud ERP or CRM

A USA based IT services provider struggled with disconnected ERP and CRM systems. After implementing a unified Cloud ERP and CRM solution with NetsuiteExpert, they achieved:

2× improvement in employee productivity
Higher profit margins
Real-time insights across finance and customer service

Why NetsuiteExpert for Cloud ERP or CRM Implementation?

NetsuiteExpert, a trusted and reliable NetSuite solution provider in USA, India, and Australia provides its cost-effective NetSuite consulting service to businesses of all sizes. We specialize in providing both NetSuite ERP and CRM software in USA, India, and Australia to businesses so they can thrive even amid market disruption.

A few of the important points that make us a go-to choice for a business to get NetSuite development services are given here.

Develop custom NetSuite cloud ERP or CRM software as per the requirements of a business.
Connect NetSuite ERP & CRM software through NetSuite integration service by following industry standards.
Provide ORACLE NetSuite support services to keep the business ahead of the competition, as per the SLA.
Our expertise lies in NetSuite maintenance service to keep a business ahead of technical or administrative errors.
Migrate data to NetSuite, so you can leverage the true functionality of ORACLE Cloud Infrastructure (OCI).
We deliver projects after comprehensive testing, as per requirement to the customer before the deadline.

If you still want to explore the best solution for your business, NetSuite cloud ERP or CRM, get in touch with our NetSuite consultants. You can connect with us by writing to us at info@netsuiteexpert.in.