The mid-size Wholesale distribution company based in India has 5 warehouses located across India in major port cities.
With over 1000 employees, the customer’s business has a market value of INR 8,000 Cr. The company has built its reputation by providing on-time delivery to customers without damaging the goods.
The wholesale distribution company was operating with disparate systems that couldn't communicate effectively.
They were using a Warehouse Management System and Transport Management System. However, these disconnected systems created significant pain points, including duplicate data entry, inventory discrepancies, and delayed shipping information.
They chose inoday to integrate NetSuite-based WMS and TMS. inoday implemented a comprehensive integration strategy connecting NetSuite ERP with both the WMS and TMS.
The solution eases real-time synchronization of inventory movements, order status, shipping documentation, and delivery confirmations across systems.
In addition, the integration included rigorous testing and phased deployment to minimize business disruption.
After a year, the customer achieved remarkable operational improvements in which the order processing time decreased by over 50% to 55%, while inventory accuracy improved from 70% to 99.5%.
Also, the integrated systems eliminated approximately 30 hours of weekly manual data entry and reduced shipping errors by 75%.